Refund policy
If the software does not work on your computer and we cannot fix it, you get your money back. Here is how it works.
1. In short
Try the software free for seven days before you buy. If you do buy and the apps then turn out not to work on your computer, tell us within 30 days of the purchase and we will refund the purchase in full.
2. When we refund in full
- The software does not run on your PC and our support cannot solve it, even after you have installed the free Microsoft .NET Desktop Runtime as described on the site.
- You were charged twice for the same language, or charged for an order you did not place.
- You bought the wrong language and have not activated the key yet - we will swap it or refund it, whichever you prefer.
- The key never worked, and we cannot issue a key that does.
3. When we cannot
- The request comes more than 30 days after the purchase.
- The key has been shared, published or resold, in which case the licence itself has ended.
- The software does exactly what the site and the in-app help say it does, and you simply prefer another product - please use the seven-day trial to decide, and write to us if you are unsure before buying.
4. How to ask
Write to myhama@hotmail.com from the address you ordered with and include:
- the product name (for example FrenchBuddy) and the approximate date of purchase;
- the payment reference or the e-mail we sent with your key;
- a short description of the problem, and what you already tried.
Please do not send your full licence key in the first message; the last four characters are enough for us to find the order.
5. How long it takes
We reply to refund requests within two business days and process approved refunds within five business days. The money goes back the way it came: card refunds are issued immediately on our side but can take up to ten days to appear on your statement, depending on your bank.
6. What a refund means for your licence
A refund ends the licence that came with that purchase. Please delete the key from the app and uninstall the software, and do not pass the key on to anybody else. Nothing else about your computer is touched - we never had access to it.
7. Your statutory rights
This policy is in addition to the rights you have under the consumer law of your own country. If those rights are stronger than what is written here, they apply, and we will not argue with them.
Questions about this page? Write to myhama@hotmail.com.