Contact us
Everything - orders, licence keys, bug reports and refund requests - goes through one e-mail address, and a person reads it. Orders and licence questions are usually answered within one business day.
Replies come from the same address, so please check your spam folder if you have not heard from us.
Write in English, Traditional Chinese or Simplified Chinese - all three reach the same person.
What to include
- Which product - for example FrenchBuddy - and the version, shown in the window title and in Help → About.
- Your Windows version - Windows 10 or 11, and 64-bit.
- What happened - the exact wording of any message, and what you did just before it.
- A screenshot if the problem is visual.
- For licence problems: the first four characters of the key, and the e-mail address you ordered with.
Orders and licence keys
To buy, follow the steps on the purchase page. If a key never arrived, or was lost, write to us with the order e-mail address and we will re-send or re-issue it.
Bugs and feature ideas
The apps have Submit Feedback in the right-click and tray menus, which opens an e-mail with the product name filled in. Bug reports that include your Windows version get fixed fastest.
Refunds
See the refund policy for the conditions and the time window, then send the request from the address you ordered with.
Business details
- Business: Hamm Software - the trading name of sole proprietor Zhongcheng Huang
- Products: six Windows language-learning products (Chinese, Cantonese, French, Spanish, Italian, German)
- Support and orders: myhama@hotmail.com
- Correspondence hours: Monday to Friday, Hong Kong time (UTC+8)
E-mail is the only contact channel we use, and the seller's identity and jurisdiction are also stated in the terms of service.